Returns

We aim to deal with all returns within 14 days of receiving the returned item(s).

Products must be unopened, unused or unworn and have packaging or tags intact.

To return a product to us, fill in our returns form then follow the instructions you’ll receive by email. Postage is free.

Please note that we cannot offer exchanges.

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.

How to return an item from the UK

  1. 1. Click here to fill in the UK returns form then follow the instructions.
  2. 2. Package your return securely. Include as much original packaging as possible.
  3. 3. Take it to the post office and ask for a certificate of posting.
  4. 4. Your return will be processed and a replacement or a refund will be issued.
  1. International returnsClick on your continent flag for full details of how to return an item from outside the UK.
    1. Returning Special Offer items?Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of a promotion.

    Sex Toy Happiness Promise

    If you’re not completely happy with a sex toy you have bought from Freakinthesheets within the last 60 days, let us know why by 31st January 2021 and we’ll give you a full refund.

    To make a claim under the Sex Toy Happiness Promise, fill in the Returns form above and choose ‘Sex Toy Happiness Promise Claim’ as the reason for returning the item.

    The number of refunds you may receive under the Sex Toy Happiness Promise is limited entirely at Freakinthesheets discretion.

    Please note that lingerie, lubes and better sex products and bondage items are not Refundable .

    Read the full terms & conditions.